Services

Employee Engagement

Employee Opinion Research – a tried and proven process to assess the level of employee commitment, engagement and satisfaction – moving forward to create action plans to address those issues that most challenge a positive employment relationship.

Services include:

• Working closely with clients on a project plan and timeline to launch the engagement survey
• Providing a secure online survey custom designed for each client
• Assisting organizations in the provision of clear communication around the survey process and timing
• Providing comprehensive analysis and user-friendly reporting of survey results
• Facilitating pre– and post–survey focus groups to solicit employee support for the survey process and gain their insights to better understand survey results
• Assisting management in creating action plans to address challenging issues

Please contact TCS for sample survey material.

Customer Satisfaction

Customer Opinion Research – Our proven research and analysis tools helps you to better understand your customers by identifying the most positive and the most challenging elements of the customer relationship.

Services include:

• Working closely with clients on a project plan and timeline to launch the survey
• Providing a secure online or paper survey that is custom designed for each client
• Facilitation of paper-based questionnaire production, mailing, return via BRM™ and data entry
• Assisting organizations in the provision of clear communication around the survey process and timing
• Providing comprehensive analysis and user-friendly reporting of survey results
• Facilitating post-survey customer focus groups to more fully understand survey results
• Interviewing centres of influence in your market area to ascertain from non-customers what aspects of your organization’s presence are working (or not) in advancing your market position and market share
• Assisting management in creating action plans to address challenging issues

Please contact TCS for sample survey material.

Employee Fit

By using proven psychometric assessment tools, we can identify the degree of alignment between a candidate's or incumbent’s learning capacity, interests and personality, and organization requirements for such attributes in a given position.

Prevue Assessment

The Prevue Assessment – assists organizations with selection, coaching, and succession planning

What does Prevue provide for an organization?

• Identifies and quantifies the key abilities, traits and skills required for staff positions within your organization.
• Provides a clear picture of individual learning abilities, interests, and specific work-related personality characteristics that directly impact success on the job.
• Creates dedicated benchmarks for specific positions within your organization enabling you to contrast applicant scores to a specific position benchmark.
• Significantly increases the predictability of job fit and effective staff selection decisions by providing a list of behaviourally-based interview questions specific to position requirements.
• The Corporate Coach report contains tips and suggestions for an organization to use in coaching employees. The Corporate Coach Report is available in two versions: a version for the coach to use, and a separate version designed to be used by the candidate.
• The Succession Planning report not only identifies the future leaders of a company but also planning for potential vacancies throughout the organization. The Succession Planning and Promotion Solutions accomplish both of these functions, providing you with the answers you need to plan for the future.

Visit the TCS Prevue Site – www.tcs.prevuepro.com

The Birkman Method

The Birkman Method from Birkman International, Inc. is a means of measuring and developing the unique soft skills which, more than ever, determine the success of executive management teams, key individuals, even entire organizations.

With the help of The Birkman Method, companies, teams and project groups can significantly increase productivity – the main key to corporate survival and growth in this age of increased competition and shrinking margins.

For more on the Birkman Method visit Birkman.com or contact TCS.

Senior Management Teambuilding

It is critically important to any organization that its senior management team works (and is seen to work) as a well-functioning and effective team – it sets the example for all other relationships in the organization. The Birkman Method team building process will provide a clear understanding of the significant strength created through the diversity of behavioural and operating styles represented on the team. This process will also effectively leverage individual (and therefore team) performance by attending to the unique needs of each team member.

Enhance senior management's ability to lead and manage more effectively through a better understanding of individual and team behavioural strengths and challenges.

Services Include:

• Teambuilding
• Coaching
• Conflict Resolution
• Competency Alignment
• 360-degree Feedback & Development